FAQ

Ordering

  • You can place your order via :
    Website : www.girlsnationactive.com
    Line ID   : @girlsnation (please insert @ infront)
  • Please see our storefront list here.

Payment Methods

  • We only accept payments via following methods:Paypal
    Bank transfer (available for Thailand only)
  • For bank transfer method, please summit your payment detail through here.

Shipping

Shipping

  • For orders in Thailand, the order will be ship within 1-2 business days. You will receive your package within 1-3 days after the transaction.
  • For international orders, the order will be ship within 1-2 business days. It depends on the location, normally it will take 10-14 days for arrival.

Fee (Thailand)

  • It’s free! (Registered mail only, about 3-4 days for arrival)
  • For EMS mail, 50THB per order.
  • FREE EMS mail for all order over 2500 THB.

Fee (International)

  • For international order, the shipping flat rate is 15 USD per order.

Return & Exchange

Our Policy

  • Refund/return/exchange is excepted only if the merchandise received is defective or damage upon delivery and is still in its original packaging.
  • We are unable to complete exchange between different styles and items. Available for size exchanges only.
  • To exchange, all merchandise must be in original condition (unworn, unused and unwashed) and must have all tags attached.
  • Sale items are not eligible for returns and exchanges.
  • Merchandise must be return/exchange within 14 days since the item is received.
  • Shipping fee is non-refundable.
  • To return and exchange, written requests for exchanges must be submitted to girlsnationofficial@gmail.com for approval prior to mailing your exchange.
  • Mail exchanges to following address :
    Girlsnation Co.,LTD.
    1007/3 Issarapharb Rd.
    Wat Arun, Bangkokyai
    Bangkok Thailand 10600
  • Buyer is responsible for all exchange shipping cost which will be notify via exchange confirmation email.